Ahh, the sappy day of love has come and gone. Valentine's Day has collected its casualties and retreated for another year. And what a day it was! We had people bringing candy and nuts to our office all day long from the local banks. And it's a good thing I had some sort of sustenance, because I had no time to eat before heading off to waitress.
It's hard to believe that one night can be so filled with disaster. When I walked in the door at 5:30, it was like a crash scene. Waitresses were scurrying in every direction, cooks were muttering expletives under their breaths, and none of the evening prep work had been done. The counters were filthy, trash was overflowing, dirty dishes were everywhere - it was full on panic mode.
Normally, when I walk into a situation like that, I smile and roll my eyes. I know that it's just a bunch of amateur waitresses and new cooks who don't work well under pressure. I will start cleaning things up, making sure my tables are set up properly, and then work on finishing prep. But last night was a little different.
As soon as I walked in, Slut Waitress starts asking me about my tables and if they've ordered yet. It seems they had seated 4 tables in my section before I was even there, and nobody had waited on them! Greeaattt. I had to immediately start rushing too, and that's not the way I like to start a night. I stepped into the main dining area and nearly had a heart attack. Almost every table was full at 5:30, and we're not in Florida!
In the next 4 1/2 hrs, we served over 350 people, most of whom had to endure a 45 minute wait. Only 5 waitresses, one cocktail waitress, and no busser. Normally, that wouldn't seem so bad to me. But the dishwasher didn't show up either, so the boss was freaking and calling in everyone he could. When she finally showed, he lit into her in front of everyone, screaming and cursing. Then one of her kids called, and he happened to answer the phone. He asked if it was an emergency and when they said no, he shouted into the phone,
"Then don't f#*%ing call here ever again!" We had people in the booths right outside our kitchen, and they heard his tirade. Great for business, huh?
It didn't end there. When he discovered our linen napkins lying in the first smoking booth where the waitresses had been folding them, he grabbed them all up and flung them into the kitchen on the floor, screaming,
"Those f#*%ing napkins better never be in that f#*%ing booth again!" Way to go, slick. Now all the napkins are dirty again. We ran out shortly after that, and had to spend the night washing three batches just to keep up with the crowd, all because of his stupid tantrum.
Things just got worse from there. Because no prep work had been done, we were running out of condiments and garnishes all night. Then the one dishwasher slid on a rug, ran into one of the waitresses, and he dropped the tray of glasses he was carrying, shattering them throughout the kitchen and waitress station. Slut Waitress couldn't keep up with her section, so I had to keep picking up her tables in addition to my own, and I was getting quadruple-sat constantly as it was. I was more worked up than a long-tailed cat in a room full of rocking chairs. The boss got in one waitress's face and yelled that he better not see her go back to the kitchen empty-handed again. Never mind that his niece (SW) hadn't bussed a single table of her own all night. And best of all, all the vacuums but one were broken, so guess who got to vacuum almost the entire place herself? Yeah, the sucker who would rather get the work done and go home than stand around waiting for someone else to pick up the slack.
I had one couple who I'm pretty sure will be divorcees shortly. They started out the evening with smiles on their faces and playing with their happy little baby. But by the time they were finished with their salads, the cheerfulness was gone. I don't know what happened, but the next time I walked out to the table, the woman had been crying, the guy's face was red, and both of them were doing that pissed-off gesturing people do when they're trying not to make a scene in public. Talk about awkward for your waitress! I asked how the meal was. Hey, maybe they get really angry about tough rolls! They assured me it was fine, and so I handed them their check early and retreated. It proved to be a wise decision. Within minutes, they both got up with their food uneaten and left. By that time, even the guy had teared up - the only one still smiling was the baby. It was probably just gas. If I'd have been thinking, I'd have left one of my boss's business cards with the bill. They're gonna need a good lawyer.
And then there was the coffee griper. Every time I served someone coffee all night, I thought of
Stringman and his evil ways. So when I had a man and woman ask for decaf, I nearly laughed. But I brought them out their decaf, and went on my way. A little while later, they asked my boss for a refill. He returned, poured it in their cup, only to have them thank him gratefully and say that their waitress had not brought them decaf the last time. Now here's the kicker: I had brewed the coffee myself, so I KNEW it was decaf. But when the boss went back to the kitchen, there was barely any left, so he poured it half full of regular and served it to them! Who's the idiot now?
Oh, and about the tux shirts? Yeah, Slut Waitress threw a fit at the last minute and refused to wear them. They just decided to wear red or pink shirts at the last minute and never bothered to clue me in. Thankfully, I had worn a white shirt and got by with it, because I don't own any pink or red shirts. I just laughed when the boss's wife suggested we all wear matching sweaters. I thanked her for the one she handed me, and then hung it by my coat. I nearly die of heatstroke in our normal shirts - I most certainly am not going to be dripping sweat into people's cheesecake, thankyouverymuch! So no pictures of bloody penguin suits for you, darn it - I was so hoping to share.
All in all, I'm unsure how to rate the evening. Sure, I made $120 in tips in 4 1/2 hrs - with my clothes on. I did get to talk to some interesting people and see some regulars I haven't talked to in awhile. And I guess it's good exercise - pretty much the only exercise I get. But I also had to put up with idiots and a jackass boss, which just stresses me out. And my feet felt like they'd been run through a meat grinder, and I have a serious knot in my right shoulder. Is it really worth it? I could have been sitting on my couch, eating Chex Mix and watching House. It's a toss-up. Maybe I could put up with it all if we had one of these at work:

No matter how much I gripe about waitressing, though, here's a little secret I have. I don't count the tip off a table. Sure, I'll look at a credit card slip occasionally or I mentally estimate if it's scattered all over the table. But I have found that it can be discouraging when you're working hard and really busy, and then someone leaves you a crappy tip. I think it affects my attitude toward the next table, which then affects the tip and so on. So I usually just stick the tip in my pocket without looking at it, and I assume it was a good one. It helps me to stay positive and pass on the cheerfulness to my customers. I can't say for sure that it always works, but I really think I have noticed an improvement in my tips. Either that, or people just aren't as picky about their service anymore.
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Just so you know, I will be signing all of my male readers up for this. You can thank me later. -------------------------
You can tell calving season is upon us. It started snowing last night, and it hasn't let up since. They are predicting up to a foot of snow by morning, and down to 20 below windchill. Isn't that special? My boss just got back from walking to the bank, and he fell down twice before getting back. Ordinarily, I would laugh and point if I saw someone do that, but he's 76. He could really hurt himself. I think with the roads this slick, there's only one reasonable thing I can do: go borrow my mom's truck and spin cookies in the grocery store parking lot. Cross your fingers for a snow day for me tomorrow!
Labels: linkage, waitressing tales, weather